Member_count in routing_queues

[ciciliu]

Hi,

Trying to figure out what exactly is this 'member_count' counting.
https://developer.mypurecloud.com/api/rest/client-libraries/python/Queue.html

There's this 'joined' concept in queues, I wonder if this 'member_count' is counting all users, or just the ones who joined.

Thanks
Cici Liu

[tim.smith]

RoutingApi.get_routing_queue(...) provides the queue's configuration. In that context, member_count is the count of members configured as members of the queue. Use AnalyticsApi.post_analytics_queues_observations_query(...) to get real-time information about the queue. The oActiveUsers metric will give you the number of users joined to the queue.