Hello eveyone,
In the queue member endpoint (/api/v2/routing/queues/{queueId}/members) both filters (Languauge & Skills) are working with a contains function, meaning if I filter with a skill named NA I will get all the members of that queue that have skills containing "NA" in their name (i.e: a skills named "US_NA_toto" will be included as well).
We had few exchanges with the Genesys care team about this and we were advised to use the search endpoint to do the same function, my question is: does anyone has an easier way to count how many agents are in a specific queue with specific skills and online (this is broadly used to overflow when "No agents are connected").
We also added an idea to idea portal in order to either change or add an escape character to be able to do an exact match rather than a contains comparaison, if this is something you are interested in please consider voting here: Genesys Cloud Ideas Portal
Thank you for reading & helping.