Genesys Cloud Developer Forum

@-mention using json fomat

I am posting a message on a chat group using webhook. I wonder if I can post a message with @-mention using json format. Apparently [@] does not work. Any available formatting?

i.e.

{
"message": "[@Yourname] sample text",
"metadata": "visitor"
}

Sorry for the delay, missed this one. That syntax is shorthand that the UI expands. If you edit your comment after tagging someone, you'll see that this:

[@Yourname]

gets expanded to something like:

[@Yourname](#/person/58ac6da13b85a31ea817748c)

That ID can be grabbed from the URL when looking at a person's profile or is user portion of the person's jabber ID if you retrieve their user config via api.

1 Like

@tim.smith I did not notice that I can see the actual syntax by edit. It works now. Thank you very much!

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