Hi All,
We need to merge 2 API calls in Genesys Cx so that we get single output from our CRM system based on our input.
Example:
1st API Call:
Input Contract: Account Number
Output Contract: Balance, Date
2nd API Call:
Input Contract: Account Number
Output Contract: Address
URLs for both are slightly different.
So when customer enters billing number Genesys invokes 1st API call to get output and invokes 2nd API call to get output and combines both outputs together( Balance, Date, Address)
Please note Input is same for both API calls , Due to CRM design we are unable to map or filter all fields in one API call.
Is this possible in Genesys Cloud ?
Thanks !!