Hi, we need the ability for supervisors on certain queues to add a message that will inform callers of know issues eg. "If you are calling about X we are aware and are working out".
How do we do this without giving access to the whole call flow?
Kind Regards
Architect doesn't have permissions that granular. You can request new features and share your use case at https://purecloud.ideas.aha.io/ideas.
As a workaround, you could keep the status of that message being on/off in an external system that users can update according to your needs. The flow can then use a data action to fetch that value and take conditional action based on the response.
Many thanks
I think we may go with a edit prompt only role and "trust" a discrete group of resource planners to add recordings when required.
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.