/messages/agentless API response clarification!

1

This is in relation of below API response. I have tested with my phone no and I am receiving sms from random eight digits number. How end user will trust that sms received from Genesys provisioned phone no. Can you please clarify on this.

Please find below API details.

api/v2/conversations/messages/agentless

payload:
{
"fromAddress": "",
"toAddress": "",
"toAddressMessengerType": "sms",
"textBody" :"Hello, this is a test notification",
"useExistingActiveConversation": true
}

SMS received from random eight digits no as below:

57575701
Hello, this is a test notification

2

General feature and usage questions are best suited for the Genesys Cloud Community Forum. This forum is specific to API usage and customizations.

3

Do I need to SignUP for Genesys Cloud Community Forum. From where I can initiate conversation.

4

First, click the link above to visit the site. Once the page loads, click the Sign In button if you have an account to sign in using your existing account. If you don't have an account, use the Sign Up button to create an account. Once it's been created, return to the same link above and use the Sign In button this time to sign in using your newly created account.

5

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