Since we are using a bot connector for a third party bot, would like to know if there's a way to have conversations always start with the workflow. Goal is to send a greeting message before customer submits a message.
@Angelo_Cicchitto , tagging you since my previous post was closed with no response: Conversation Initiator questions
I would like to bump this so that it doesn't close.
Hi @OT_upgrade unless I'm missing something, for the initial greeting you could simply use the Send Response action in your initial Message Flow, before invoking the Bot. Does that work?
@Angelo_Cicchitto that's what we are doing today. We still see customers able to initiate a conversation. In the UI, when the Messenger window is expanded, nothing is prompted to the user. Allowing the user plenty of time to submit a response, which then triggers the worklfow.
I am not sure if it is possible to configure it but just a suggestion or workaround on UI. You could disable the text area(assuming) first and then on receive of the first message from the Web Messaging you enable it.
We are going to switch to a headless approach given that there's no clarity on this issue. That way we can fully control that @IvanDg. Very disappointed we have no other choice.
@OT_upgrade going through this thread again, I'm not 100% clear on the scenario from your previous response: We still see customers able to initiate a conversation. In the UI, when the Messenger window is expanded, nothing is prompted to the user. Allowing the user plenty of time to submit a response, which then triggers the worklfow.
Not sure if you've enable auto-start on this conversation? Are you concerned that it takes too much time for the initial greeting to be rendered, or too much time after the greeting, for the 3rd party Bot to ask initial question?
(Also as an FYI on the other post you linked, we have upcoming plans to customize the Guest Session Duration, see this idea)
Yes, we have enabled auto-start on the Messenger configuration. That's what makes it confusing. Trying to figure out if we are missing something..
The first one. Concerned that it takes too much time for the initial greeting to be rendered. It is the first item we have designed in the workflow (there aren't any checks or separate logic). I've observed that a customer can type three full sentences before the initial greeting can be rendered. And historically this can happen up to 25% of all Messenger conversations, where initiated by = Customer and not the Workflow.
Voted on the idea. Thanks for linking it.
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