Messenger Disable Auto Pop-Up of Old Existing Conversation

Web Messaging
1

Hi all,

I have observed that web messaging does pop-up automatically on its own when there is already ongoing conversation within a user, when we come back to the website where the chat is put. Is there any way to override this functionality that it does not auto pop-up and user has to manually open the chat?

I have tried in configuration:

  • Hide
  • Hide until triggered by business logic

Thanks in advance!

2

That's by-design: Messenger honors last open state across page navigation, so that if user is having a conversation on first page, that same conversation can continue on next page without friction. Can you elaborate on use-case for keeping Messenger closed on new page while conversation is active?

3

Currently our logic is that we have a custom button for Support Dialog, and once customers open it, not only the chat shows up, but options such as:

  • Chat
  • Call Us: XXX
  • FAQ
  • Other Options

We would not like the chat popping up all the time while navigating, since possibly our customer would like to browse around the page without page being blocked by chat. We have made some custom logic which shows a green circle if there are new unread messages so that is how we indicate to customer that new message has appeared.

FYI we are using Native Web Messaging with some custom logic using your JavaScript SDK plugins on top of it.

4

Also let's say customer selects to minimize the chat since they do not want chat to be on top of other things, then customer moves away and chat pops-up again, which could be strange for customer, since they minimized it and it pops-up, they have to minimize it all the time then as well.

5

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