Messenger JavaScript SDK Agent Widget

Web Messaging
1

I want to make a Agent widget with the Messenger JavaScript SDK. When using the Guest Chat API I am able to pass a conversation ID to the platform-sdk and that works fine as the Agent. However, for the Messenger JavaScript SDK I need to know how to do the equivalent so that I can have a Agent to chat in a widget inside of Genesys.

To put this in context, I want to do this to change the Genesys translation widget/blueprint with the messaging API rather than chat.

2

Hi @CM_H can you elaborate more? Unclear if this is for End-User facing Messenger client or for Agent facing widget?

3

Hey,

This is the agent side (in widget). It's a separate question to my last about session timeouts.

I think I may have worked it out, it looks like I can use the notifications channel on the counsellor side to subscribe to the messages and just request the message history via REST at the start of the convo?