Migrating flows between organization

Genesys Cloud Applications Architect
1

Greetings everyone.

Our cliente has 2 organizations. One Partner lab for development and a production organization.

The relase management model we implemented states that flows should be developed in the Lab and then promoted to Production organization.

However we realized that when doing this the dependencies between flows queues became broken and they need to be updated manually.

In addition, we also have multiple environments in our Lab. We use name conventions to scope every object that we create to it's "Environment". So, when we want to promote a flow between environments, besides the sub flows and the queues we also need to manually change the bridge data actions dependencies.

Is there a way to make this easier for the client?

Regards,
Daniel

2

You can use architect scripting (not to be confused with scripter/scripts) to build a flow. Then you can run it in different organizations and it will create that flow in each org. Also be certain any manual changes to the flow are added to the script. The script will resolve objects (queues, users, etc) by name in each org.

Be aware that this is currently in alpha.
See https://mypurecloud.github.io/purecloud-flow-scripting-api-sdk-javascript/

3

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