Migrating PureEngage Deployment to PureCloud API Driven Contact Center

[CITPROS]

There should be the following from Genesys and 3rd Party Integration Partners
Model Contact Centers Architect Flows with Dialogflow
Model Contact Centers Architect Flows with SugarCRM
Model Contact Centers SSO Integration with SugarCRM
Postman IDE Setup Tutorial for API Implementation, Testing and Monitoring
Genesys Training Course on all the above plus
API Development Basics
API in Basics in Architect
API Contact Center Routing/CRM/Plus....
Most importantly a Developer Forum that takes you from a PureEngage Premise or Cloud Deployment into an API/Google AI Deployment

Currently Genesys doesn't provide training for API Designed and Deployed Driven Contact Centers

There is so much time wasted in trying to find answers piece by piece, we take one step forward and 5 steps back when new solutions like this see the light of day.

For companies buying to the sales pitch, they need to incorporate into their purchase PS Services to build a Proof of Concept that meets their Business Requirements

[CITPROS]

This Getting Started?

Getting started?

Genesys Cloud is a suite of cloud services for enterprise-grade communications, collaboration, and customer experience management. All Genesys Cloud services can replace various existing IT systems and applications (PBXs, ACDs, IVRs, and more) but can also work alongside them.

[

Available APIs

](://developer.mypurecloud.com/gettingstarted/#available_apis)[

Platform API

](://developer.mypurecloud.com/gettingstarted/#platform_api)

Use our [Platform API]) to interface directly to Genesys Cloud from the language of your choice. Common use cases for this API are to deal with content management to upload and download files, deal with conversations (phone calls), or to set up and configure automated outbound dialing.

[

Webhooks API

](https://developer.mypurecloud.com/gettingstarted/#webhooks_api)

Using webhooks, it is possible to send message to Genesys Cloud chat rooms from external systems.

[
Web services data dip connector API

Web services data dip connector AP) allows you to build a custom web service to connect your IVR in the cloud to data stores running inside your firewall.

Developer tools quick start

See the [Developer tools quick start] for a walk through of the developer tools.

[tim.smith]

Hello, thank you for joining the forum and providing feedback about it. If you have specific questions about how to use the Genesys Cloud APIs, please post them. Be sure to check out the Genesys Cloud Community Forum for a product/non-customization forum and the Genesys Cloud Resource Center for all of the Genesys Cloud product documentation. Thanks and welcome to the community!