We are currently utilizing unauthenticated web messaging in our environment, as OpenID is not supported in our web portal at this time. However, we have encountered an issue that we need your assistance to resolve:
When User-1 completes a chat session and closes the web browser without logging out, and then User-2 logs in on the same computer with a different user ID, User-2 can see User-1's conversation.
To address this, we are attempting to mimic the functionality of the "Clear Conversation" (trash bin) icon to clear the conversation history programmatically in our login script.
Could you kindly provide:
- A list of Genesys commands and events triggered in the background when the "Clear Conversation" icon is used.
- Any specific guidance or documentation on how to achieve this functionality via scripting.
We would greatly appreciate your insights and support on this matter.