Missing subject on Email Notification in UI

[frijkhoff]

We have been using 3rd party email conversation for years now and always worked OK.
Since a while the subject is not showing anymore in the UI when the conversation is alerting on the UI for an agent :

while the subject is correctly set on the conversation :

Did something change on the back-end ?.

It's easy to reproduce with : /api/v2/conversations/emails

[crespino]

You will most likely need to open a case with Genesys Customer Care. I know that a change was made recently in the UI for the interaction roster. 3rd party emails are not very commonly used, so it is possible that a test case for that specific email type slipped through testing.

[frijkhoff]

Thanks Jim

Already on it

[kushalashok]

@frijkhoff has this been fixed now?

[frijkhoff]

No, a ticket was opened for this : Case #0003478517

Problem is identified by Genesys, broke after version 11.0.1.

See ticket for more details

Thanks