Missing subject on Email Notification in UI

Platform API .NET SDK
1

We have been using 3rd party email conversation for years now and always worked OK.
Since a while the subject is not showing anymore in the UI when the conversation is alerting on the UI for an agent :
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while the subject is correctly set on the conversation :

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image905×688 65 KB

Did something change on the back-end ?.

It's easy to reproduce with : /api/v2/conversations/emails

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2

You will most likely need to open a case with Genesys Customer Care. I know that a change was made recently in the UI for the interaction roster. 3rd party emails are not very commonly used, so it is possible that a test case for that specific email type slipped through testing.

3

Thanks Jim

Already on it :slight_smile:

4

@frijkhoff has this been fixed now?

5

No, a ticket was opened for this : Case #0003478517

Problem is identified by Genesys, broke after version 11.0.1.

See ticket for more details

Thanks