We are using the standard web messaging chat widget on our website. When using our website on a mobile device and customer opens the web messaging chat window, the chat windows consumes the entire screen. It makes sense to consume the entire screen to make the viewing the chat easier but we've been asked if we can scale the chat window to say 80% on mobiles so customers can still see some of the page behind. The main reason is because in some of the chatbot responses we provide a deeplink to a specific location in the website and if the link is clicked on a mobile device the customer doesn't realise that page has loaded in the background as the chat window is consuming the entire screen. Is there any option to be able to change the scale/size on mobile devices?
Hi @Robert_Foote thanks for sharing this use-case to solve, that always helps frame the problem.
As for the solution: Messenger is always forcing Hyperlinks to open in a new tab. Is this not sufficient to inform user about navigation happening? On the new tab, Messenger would take some time to load and expand, so page navigation should be well visible to End-Users. If this is not sufficient, please raise the Idea with problem statement, so we can elaborate on possible solution.
Hi,
So, to confirm, there is no way to make the Messager size smaller? As stated, it is taking up the whole screen. So, the header from the main page is getting blocked.
Also, it doesn't seem to handle screens that have a scaling other than 100%.
When launched on a screen at 125% (most laptop screens for example) the widget appears to take more space and sits over more of the underlying web page than when opened on a screen that has scaling set to 100%.
Hi @chadmaggard95 thinking about your use-case: would it help if we were to react upon mobile view switching from portrait into landscape mode? Several (mobile) apps apply a different layout in landscape mode, we could allow for original page to become visible on the side. Some future Idea to consider perhaps.
@Angus.Huckle current behavior is based on honoring WCAG Accessibility guidelines, as the page is zooming in/out, the Messenger UI is adjusting accordingly.
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