Mobile sdk steps

Web Messaging
1

Hello,

I wanted to check with someone here the steps how to implement Mobile SDK for web messaging. Just a basic overall steps so I can give the info to the client.

This would be logic:

  1. create message flow
  2. create message config and deployment
  3. Follow the steps listed in https://developer.genesys.cloud/commdigital/digital/webmessaging/mobile-messaging/messenger-mobile-sdk/android/ or https://developer.genesys.cloud/commdigital/digital/webmessaging/mobile-messaging/messenger-mobile-sdk/ios on Getting started page
  4. Follow steps for sending participant data listed in Custom Attributes page

Is that all? Is there something else I am missing.

Thank you!

2

Dear Daisy,

Yes, these are the correct steps.

  1. and 2. should be done on admin site. Please consider we do not support yet restricted domain with mobile, so please define all domains on the deployment.
    For 3. you can also check our sample SDKs as reference on Github.
    iOS: GitHub - MyPureCloud/mobiledx-samples-ios: Mobile DX samples for iOS
    Android: GitHub - MyPureCloud/mobiledx-samples-android: Mobile DX samples for android

For participant or any other data, sure you can use Custom Attributes

If you have any question during the implementation, please don't hesitate to contact us.

3

Hi tamasi878,

Thank you so much for your response. I have another question:
Would we create a separate message flow and Configuration for both Android and iOS instances? Or would we just need separate Deployments for each Mobile App and they could share Message Flows and configurations? Just want to try and understand the amount of duplication that could be required for this.

Thank you!

4

Hi Daisy,

The message flow, configuration and deployment is bot related to on which platform you would use the Messenger SDK. You can have the same flow, configuration and deployment for iOS, Android and web. This decision is more depends on your business case.

1 Like
5

Hi tamasi878

Thank you so much for helping with this.
Are there any demos / videos for the messaging sdk and how it works in an app?
Thank you!

6

Hi Daisy,

We have demo applications on Github, I resend the links:
iOS: GitHub - MyPureCloud/mobiledx-samples-ios: Mobile DX samples for iOS
Android: GitHub - MyPureCloud/mobiledx-samples-android: Mobile DX samples for android

1 Like
7

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