Morning,
We are having issues with the Mobile version of our chat widget.
We have had bad feedback from customers using our site and it may prevent people purchasing our products, so looking for a fix asap.
Our webchat widget is on a delay so after 30 seconds it pops up to the customer, on the desktop this is fine as our customers can still navigate around it without minimizing the widget. However, for our customers using mobile, the widget takes up the whole screen so every time they move to another page, it automatically pops up after 30 seconds and takes up the whole screen. They have to minimize or completely close the chat on every single page to navigate our site.
Is there an easy way to stop this from automatically being maximised? I don't want to re-size the mobile version because if a customer does want to chat to us then they would need to zoom in or deal with small text.
I can't see much information about mobile rendering across the resources, other than these 3 bits of code:
mobileMode: ,
I know the default is auto, which when it recognizes a mobile, it uses full screen. I also know that if I set this to true, desktop versions would also show a widget that takes up the whole screen , which we don't want. What happens if I set this to false? Or is this the same as Auto?
mobileModeBreakpoint:
Apparently, this is the size of the mobile widget in pixels & default is 600. I obviously don't want to use this.
minimizeOnMobileRestore:
Not actually sure what this bit of code does, it doesn't really explain anywhere. When I test this on desktop it doesn't do anything ofcourse. Can you advise?
Our developer resource is really limited so I can't ask them to spend hours trying to resolve this. I'm not a developer/coder but can test desktop versions of the widget but unable to test mobile versions so that's why I don't know the answers to the above.
Are any of the above on the right track or will we need some heavy coding e.g. making a chat button that would be required? If it requires heavy coding, could you direct me the easiest step by step process as we have tried making chat buttons before but for some reason some of the code provided on your resource crashes our website.
Happy to have both mobile & desktop do the same thing, i.e. not maximise when it pops up.
So that it looks like the below picture.
