Mobile Web Messaging - Mobile Messenger Transport SDK - Updating Custom Attributes

Hi Team,

Wishing you are well.

Please when deploying Web Messaging for Mobile App using the Mobile Messenger Transport SDK, specifically we're using the sendMessage method and passing the customAttributes parameter for every message. If I log into the app using an account which passes through name, id and email and then send a message it passes through the custom attributes to the Genesys Agent. If I log out of the App and log into a different account and send a message, the custom attributes do not update.

Please can I check how the custom attributes can be updated for this scenario?

Hi Anthony,

Hope everything is great there!

Custom Attributes can be updated by providing new key/value pairs with the message sending.
Are you changing the Custom attributes on the second user's first message?

Hi David,

Sorry for the delay. Yes that correct, the custom attributes will be updated on the second users first message please.

For clarity:
Is sending the new custom attributes solving your problem?
Or the attributes remain the same after the update?

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