Modify the size of the chat

[RoxS]

Good morning,

I need to modify the general scale of the chat without losing buttons or functionality to reduce the chat width. I tried to reduce the width below 400px but part of the chat screen (buttons) lost.
I have tried to implement a dynamic wrap by css but I couldn't do it, and the only way that I have managed to reduce the size is using a horizontal scroll, but it's not really the solution I'm looking for, because in this way the chat is more complicated and less usable. The solution I'm looking for is the full screen of the chat(iframe) be displayed completely on a smaller scale. I want to know if it is possible and if there is any way to modify the css of the chat or modify the width to 400px decreasing proportionally, scale the buttons, font... because I need the size of the chat to be smaller.

Thank you very much.

[tim.smith]

The embedded/popup chat window isn't generally customizable outside of the options mentioned in the documentation. If you need full control of the chat, you might consider using the newly released Chat APIs to be able to create a UI to your liking.

You can request new features and enhancements at https://purecloud.ideas.aha.io/ideas.

[RoxS]

Thank you for the answer, maybe creating the chat from the API is quite complicated and takes a long time, so I think I should discard the idea of ​​making it smaller.