Modifying Chat Widgets?

[Nebojsa_Radovanovic]

Hi,
How can we modify chat widgets? For example, add more fields other than (firstname, lastname, email, subject).
We'd like to remove the subject field and add phone number and some more fields.

Thanks,

[Jerome.Saint-Marc]

Hello,

With Widgets V2, you can define and use a custom registration form for chat.

The custom registration form is defined via a JSON structure, which lists the labels & inputs to display.
See here for info on the Custom chat registration Form.

To use the custom registration form, you can either set window._genesys.widgets.webchat.form setting to this JSON structure. Or pass the JSON structure via WebChat.open command parameters (formJSON parameter).

See here for info/example on setting the custom form via configuration or via WebChat.open command parameters.

And a post showing how to use it as well, adding a custom drop-down list: https://developer.mypurecloud.com/forum/t/web-chat-drop-down/8084

When you define a custom field, and when a chat is created, the collected value will be made available in the PureCloud conversation, in the Participant data/attributes, as "context.$value of the name attribute of the custom field$".
See here for a post exchange on this: https://developer.mypurecloud.com/forum/t/webchat-widget-customizing/7626/22

Regards,