We have been using SCIM via the Purecloud for Genesys Microsoft Azure application since March 2020 for user provisioning and syncing of agents into groups in Genesys. Adding the agents into the AD group and syncing that into the Genesys group has worked very well, allowing us to assign agents roles based on the group they are added into. Some of the group sizes have been in excess in excess of 1000 agents (eg all US based agents who have a particular permission requirement set that is different to EMEA agents) and up until recently this has worked incredibly well. Recently however the group syncing has begun failing (error message example is below). We have logged this with Microsoft who have advised that this is a limit on the Genesys application. This limit makes no sense given that many Genesys customers will have a high number of agents needing to be provisioned and synced. If the expectation is to have multiple groups to overcome this limit, it is operationally not feasible. Can this limit be removed?
StatusCode: BadRequest Message: Processing of the HTTP request resulted in an exception. Please see the HTTP response returned by the 'Response' property of this exception for details. Web Response: {"status":"400","detail":"SCIM max group size exceeded. Max size [500];\n contextId:[ cf028112-a971-4175-87e2-ae4d62f8a318 ]","schemas":["urn:ietf:params:scim:api:messages:2.0:Error"]}. This operation was retried 0 times. It will be retried again after this date: 2021-01-11T09:32:26.0776737Z UTC