Multiple AD Groups?

Genesys Cloud Integrations SCIM
1

We have two AD groups - USER and MANAGER. We also have the same groups replicated in Genesys Cloud for SCIM provisioning.

Normally, on a single group, when an AD user is removed from that group they get marked as inactive in Genesys.

Can you please tell me what the expected behaviour is under these scenarios:

1 - AD users in BOTH groups (USER and MANAGER) and is then removed from one of those in AD but remains in the other group in AD

2 - AD user is in USER group, is then removed from that in AD and added to MANAGER in AD

3 - User is removed from both AD groups, and marked as deleted in Genesys Cloud but then subsequently added back to one of those groups.

Thanks

2

Hi @VaunMcCarthy
This forum is more geared towards Genesys Cloud platform API and developer tools questions. I would recommend posting on the Genesys Cloud Community Forum.

3

Hi Jacob

Genesys Care suggested this come to the developer forum as this in some ways is looking at how the SCIM APIs work with regards to the AD integration.

4

@VaunMcCarthy if you've built your own SCIM integration and you're asking about using the SCIM APIs, this is an appropriate place for that discussion. Let us know which API endpoints you're asking about and some details about the request you're making.

If you're asking about the out-of-the-box Active Directory SCIM feature, that's appropriate for the community forum.