Continuing the discussion from WFM - Activity Codes:
@brian.trezise @Dan_Hoffman
Greetings of the day.
How to handle when name related to Default activity codes are returning blank values from Get activity codes?
Default activity codes are intentionally left with blank names so as to allow for localization of the default activity code names while at the same time allowing them to be renamed by customers.
The behavior works as follows:
By default, a default activity code will have no name. In this situation, the Genesys UI will use a default localized name for the configured language of the logged in user.
The name of these activity codes can also be updated via this route. In the case that a customer has supplied a name for a default activity code, our UI will simply display the name as configured by the customer as it would for any non-default activity codes.
We only retrieve values from the API and don't update any data of customer.
We don't have permissions to update by using update via route
So if name is blank our reports showing blank values in Historical Adherence Exceptions report where as Genesys displays values.
Let me know how to fix this issue.
It would be fine if there is any workaround to handle
Unfortunately the api does not directly do any form of localization so you would need to handle localization yourself. If your customers are English speakers a simple workaround would be to substitute the category in for the name when needed.
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@brian.trezise It would be great if there is a single document related to default things. I Observed similar stuff with wrapup codes. If already present could you share.
Hi @brian.trezise @Dan_Hoffman
for OnQueueWork activity name we are seeing new category Unscheduled.
The strange thing is I couldn't find this category in Activity codes UI or API response.
"Unscheduled" is a little special. It's returned by the adherence APIs whenever the schedule API would return "null". It's literally what it sounds like, there is no activity code for "unscheduled"
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