Need Genesys API Endpoints to download recordings from API cal using Mulesoft

[ASIP_BAU]

HI Team,

We have a requirement to download recordings which are stored in genesys cloud using interactionId and send to Amazon S3 bucket through mulesoft. So we need to use http RestApi cal to download recording from genesys cloud

Could you please provide us endpoints we need to use to download recordings from genesys cloud(api.mypurecloud.jp).So, that we can make use of that Https endpoints.

As of now we are using below endpoint to download recordings in mp3 format but it asking header field authorization code(Authorization). please guide us how we can generate authroization token using login credentials which was given to us and also could you please verify whether we are using correct Rest API endpoint to download recording using interactionId.

https://api.mypurecloud.jp/api/v2/conversations/bceac6bf-7a8c-4801-90f5-06b0832abbd9/recordings/c00cabaf-5c39-4eac-a28b-161186cf4bbf?download=true&fileName=Call1-bceac6bf-7a8c-4801-90f5-06b0832abbd9&locale=en-US&formatId=mp3

PFA for the error we are getting :

Thank You,
Pavan

[John_Carnell]

Hi Pavan,

I suggest you visit our developer center as it has a lot of the content you are looking for. A couple of places to start there include:

• Example application to do bulk downloading of recordings.

• API Recordings

• Authenticating with Genesys Cloud

Thanks,
John Carnell
Director, Developer Engagement