I have configured CX Cloud from Genesys and Salesforce adapter in Salesforce and am able to get the incoming call in Salesforce.
Now, I am able to get some call metadata dynamically inside Salesforce VoiceCall object as a custom fields after following the below documentation: https://help.mypurecloud.com/articles/synchronize-call-attributes-with-salesforce-activity-records-for-cx-cloud-from-genesys-and-salesforce/.
The requirement is to get the real time conversation metadata related to call which comes as part of the webrtc-sdk. Whenever call comes to Genesys and we are login into Salesforce & make the status Available for Voice & call lands into the Omnichannle softphone with Genesys as a partner telephony, we can see all the conversation metadata, participants data in the browser console(Please refer to the attached screenshot) which is relevant to us. We need to know how can we get those details in Salesforce environment in real time.
Any idea, heads up will be really appreciated.
