.NET SDK doesn't work for the async methods

[Rade_Petrovic]

The client is using GitHub - MyPureCloud/platform-client-sdk-dotnet: .NET platform client SDK to call Genesys API.

The client was able to log API requests/responses for the sync methods, but for the async methods nothing is logging.

What could cause this issue?

[Dieguit0]

Buenos días, no soy experto pero uso con frecuencia métodos asíncronos del SDK de .net, compartí el código que esta fallando y capas que te pueda ayudar.
Saludos

[Rade_Petrovic]

To be more specific, our client stores interaction recordings on their backend using the SDK above.

Here is the log example for the sync methods:

{"date":"2024-03-07T13:22:33.9955867Z","level":"trace","method":"Get","url":" https://api.cac1.pure.cloud/api/v2/conversations/7bf9afe3-7037-48be-9d09-0f43fcb0bc51/recordingmetadata","requestHeaders":{"Accept":"application/json","Authorization":"[REDACTED]"},"responseHeaders":{"Transfer-Encoding":"chunked","Connection":"keep-alive","Date":"Thu, 07 Mar 2024 13:22:33 GMT","ININ-Correlation-Id":"15f47d4c-3137-4828-b952-c37adeec718a","Strict-Transport-Security":"max-age=31536000; includeSubDomains","Cache-Control":"no-store, must-revalidate, no-cache","X-Cache":"Miss from cloudfront","Via":"1.1 269b0fad85dfd450220cf6573a2d384e.cloudfront.net (CloudFront)","X-Amz-Cf-Pop":"ARN56-P2","X-Amz-Cf-Id":"MVSg-u-XQwvWd1KPUC-mDu7WyPpHayZmqbFdluy7_iICPMVVxBoVGg=="},"correlationId":"15f47d4c-3137-4828-b952-c37adeec718a","statusCode":200}

[Dieguit0]

a continuación una app de consola que cumple la función de descargar todos los tipos de grabaciones que puede tener una interacción, podes filtrar por el tipo que necesites o almacenar por carpetas según el tipo. Desconozco si se puede realizar de otra forma mas optima pero es la que puede realizar con le SDK de .NET

using PureCloudPlatform.Client.V2.Api;
using PureCloudPlatform.Client.V2.Client;
using PureCloudPlatform.Client.V2.Extensions;
using PureCloudPlatform.Client.V2.Model;
using System;
using System.Net;


namespace DownloadCall
{
    internal class Program
    {
        static void Main(string[] args)
        {            
            DownloadCall();
            Console.ReadLine();
        }
        private async static void DownloadCall()
        {
            WebClient myWebClient = new WebClient();
            Configuration.Default.ConfigFilePath = "congif.ini";
            var accessTokenInfo = Configuration.Default.ApiClient.PostToken("YOU_CLIENT_ID",
                "YOU_CLIENT_SECRET");
            var ClienteApi = new RecordingApi();
            var Recordings = await ClienteApi.GetConversationRecordingmetadataAsync("50bb186f-8be7-46fe-bb69-cc5fb19832be");
            if (Recordings != null) 
            {
                foreach (var Recording in Recordings)
                {
                    if (Recording.FileState == RecordingMetadata.FileStateEnum.Available)
                    {                        
                        var records = await ClienteApi.GetConversationRecordingAsync(Recording.ConversationId, Recording.Id, "mp3", "eml", "zip", "zip", true);
                        while (records == null)
                        {
                          records = await ClienteApi.GetConversationRecordingAsync(Recording.ConversationId, Recording.Id, "mp3", "eml", "zip", "zip", true);
                        }                        
                        foreach (var URLs in records.MediaUris)
                        {
                            var filename = Recording.ConversationId + "_" + Recording.Id + "_" + Recording.Media;
                            switch (Recording.Media)
                            {
                                case "voice":
                                    filename = filename + ".mp3";
                                    break;
                                case "email":
                                    filename = filename + ".eml";
                                    break;
                                case "screen":
                                    filename = filename + "webm";
                                    break;

                                default:
                                    filename = filename + ".zip";
                                    break;
                            }
                            myWebClient.DownloadFile(URLs.Value.MediaUri, filename);
                        }
                        

                    }
                }
            } 
        }
    }
}

[Dieguit0]

En el siguiente link esta también un ejemplo para realizar descargas de forma masiva. Talvez se pueda adaptar a la necesitada de tu cliente ejecutando una vez al día la descarga de todas las llamadas del día anterior.

Genesys Cloud Developer Center