Network is unreachable error

[Sadanand_Shenoy]

Hi,

I am trying to test the Python SDK with the following code:

import base64, requests, sys

import time
import PureCloudPlatformClientV2
from PureCloudPlatformClientV2.rest import ApiException
from pprint import pprint

import os

proxy = ""

_os.environ['http_proxy'] = proxy _
os.environ['HTTP_PROXY'] = proxy
os.environ['https_proxy'] = proxy
os.environ['HTTPS_PROXY'] = proxy

clientId = ''
clientSecret = ''
_ _
# Base64 encode the client ID and client secret
authorization = base64.b64encode(bytes(clientId + ':' + clientSecret, encoding='utf8'))

# Prepare for POST /oauth/token request
requestHeaders = {
_ 'Authorization': 'Basic ' + authorization.decode('utf-8'),_
_ 'Content-Type': 'application/x-www-form-urlencoded'_
}
requestBody = {
_ 'grant_type': 'client_credentials'_
}

# Get token
response = requests.post('https://login.mypurecloud.com.au/oauth/token', data=requestBody, headers=requestHeaders)

# Check response
if response.status_code == 200:
_ print ('Got token')_
else:
_ print ('Failure: ' + str(response.status_code) + ' - ' + response.reason)_
_ sys.exit(response.status_code)_

# Get JSON response body
responseJson = response.json()

PureCloudPlatformClientV2.configuration.host = 'https://api.mypurecloud.com.au'
PureCloudPlatformClientV2.configuration.access_token = responseJson['access_token']

api_instance = PureCloudPlatformClientV2.UsersApi()

try:
_ # Get call history_
_ api_response = api_instance.get_users_me()_
_ pprint(api_response)_
except ApiException as e:
_ print ("Exception when calling UsersApi: {}".format(e))_

print ('Done')

I am able to get the token successfully but the UsersApi call is returning the following error:

urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='api.mypurecloud.com.au', port=443): Max retries exceeded with url: /api/v2/users/me (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x7f0330ce42b0>: Failed to establish a new connection: [Errno 101] Network is unreachable',))

What am I missing?

Regards
Sadanand

[tim.smith]

My guess is that your network isn't allowing the traffic due to a firewall rule somewhere; that's generally the cause of "network is unreachable" errors. The Python SDK doesn't support using a proxy currently. I've created to API-4143 to track adding support for it.

[Sadanand_Shenoy]

Thanks Tim. I have been informed we can only connect to the internet using the proxy server, so we will use the requests package for now to execute the APIs.