No audio after network loss

WebRTC SDK
1

I'm currently using the Javascript WebRTC SDK and I'm noticing that if there is a network loss while on a call the softphone no longer has audio (in or out). I would understand perhaps the active not having audio anymore (loss of the WebRTC connection?) however any subsequent call after that also does not have audio. I'm wondering if there is a method on the softphone to reconnect the audio streams after a network loss? sdk.reconnect appears to only be for the websocket and does not fix the problem I've mentioned above.

Thanks for you help,
Spencer

2

I have this exact problem when just using WebRTC on one of my customers networks. It can just be in the desktop app, it doesn't have to be a custom SDK setup for this to occur. Its like if a small network blip occurs then they can't regain audio until logging off and back on or waiting an extended period of time.

3

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