Not able to get the events or notification for ongoing chat interactions

Platform API Java SDK
1

Hi Team,

I am using this class-> import com.mypurecloud.sdk.v2.model.ConversationChat
for getting interaction/event for any new chat conversation or its status.

After successful subscription of notifier we are able to get notification for new interactions.
But, I do not get any event when there is a new message in the same chat conversation.

How can I get event for the same?
Please suggest..

Thanks
Sidharth

2

Hello,

If you are referring to WebChat v2 (used with Widgets v2.0), you need to subscribe to different topics to receive chat messages exchanged in the conversation.
They are listed here.

  • v2.conversations.chats.{conversationID}.messages for messages and typing indicators
  • v2.conversations.chats.{conversationID}.mediarequests for media requests (a.k.a. multimedia escalation events)
  • v2.conversations.chats.{conversationID}.members for member change events

Regards,

3

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