Seeking any wisdom someone has around Integration using OAuth. We are moving to microservices with a shared process across multiple plateforms so the API was previously set without input from Genesys side and not matching to how-to from resource center.
We were provided the loginUrl, clientId, and secret (not clientSecret) that was create created. When testing the integration is comes back successful but associated data action fail.
Please open a case with Genesys Cloud Care to investigate as 500 errors cannot be investigated via the forum.
Hi lacanady01,
I was able to reproduce a failure like this if the authentication endpoint either returned no response body at all, or a response of
null
I put in a ticket to handle this type of situation better, however this improvement would not resolve the issue that you are having. I suggest testing out the authentication endpoint with a tool like postman so that you can verify exactly what to send to the endpoint in order to get a response body containing your token.
Once you have this working in your tool, then I would update the data action to match.
--Jason
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