Not recieving refresh token | Authorization Code

[AbdullahAlhariri]

Hi,

At logging in with the Authorization Code method and calling this endpoint: https://login.mypurecloud.de/oauth/token. Mentioned in the docs: https://developer.genesys.cloud/authorization/platform-auth/use-authorization-code

When I exchange authorization Code for Access Token I get as a response:

{
  "access_token": "***",
  "token_type": "bearer",
  "expires_in": 86399,
}

And I don't get a refresh token like what has been documented in docs

Any help would be appreciated

[tim.smith]

This appears to be a bug. Please open a case with Genesys Cloud Care to report that the login service is not behaving as documented.

[AbdullahAlhariri]

@tim.smith

Genesys Cloud Care

Thanks,

Can you inform me how to report to Genesys Cloud Care?

[tim.smith]

Genesys Cloud Customer Care - Genesys Cloud Resource Center

[AbdullahAlhariri]

Before I open a case, could it also be that I don't have permission to get a refresh token?

When recieving client secret and client key it should be set to some permissions.

So, Could not enough permissions be the problem here?

[tim.smith]

There is no documented scenario where the refresh code will not be returned for an auth code grant.