Notification API - One Channel Limit

Platform API Java SDK
1

I am developing a application which subscribe to Notification API for real time events. I know to how many agent/user topics one client can listen to ?

My scenario

1 API client (with one set of client ID and client secret) with 1 Channel

So I am assuming that one web socket connection is created with 1 channel capable for subscribing to 1000 topics(In my case , it is 1000 different user topics , so 1000 different agents )

Is my assumption valid ?
How do I scale to 10000 agents ?

regards
Darwin Anirudh

2

You can find usage limits for notification channels here: https://developer.genesys.cloud/notificationsalerts/notifications/#usage-limitations. Also see the section about combining topics.

WebSocket notifications are meant for single-user client apps and are not meant to scale to system-wide integrations. For that use case, you should (and must at a certain point) use the EventBridge integration to process that volume of events. https://developer.genesys.cloud/notificationsalerts/notifications/event-bridge

3

Hello @tim.smith

Can I get a response for this ?

1 API client (with one set of client ID and client secret) with 1 Channel

So I am assuming that one web socket connection is created with 1 channel capable for subscribing to 1000 topics(In my case , it is 1000 different user topics , so 1000 different agents )

Is my assumption valid ?

4

Did you see the link I shared above? https://developer.genesys.cloud/notificationsalerts/notifications/#usage-limitations

  • Each WebSocket connection is limited to 1,000 topics. If you subscribe to more than 1,000 topics, then the notification service returns a 400 error code.
1 Like
5

Thanks Tim for the reply . I saw the link but it was not clear for me about web socket client.
Thanks again.

6

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