Notification on outbound calls

[yohan394]

Hello. I just have a quick question about notifications on outbound calls.

What I have subscribed so far are,

'v2.users.' + myUserId + '.conversations' AND
'v2.users.' + myUserId + '.conversations.calls'

And when I make an outbound call,
I get notifications on conversation telling me that

particiants's call state changing from contacting -> dialing -> connected.

However, it seems that the call state is changed to connected when the user is

dialing/connecting to the external, not when the external receives the call.

I don't get any notifcations when the external receives the call.

Is there any subscription topic that I am missing?

Or do I have to use polling on the user's calls on monitoring how the call state is changed?

And if so, do I have to use websocket and polling at the same time to get the information?

If you can help me out here, please help.

[tim.smith]

@yohan394

particiants's call state changing from contacting -> dialing -> connected. However, it seems that the call state is changed to connected when the user is dialing/connecting to the external, not when the external receives the call.

My guess is that the number you're calling is answering the call, then connecting the desired party. From PureCloud's perspective, the call is connected because something on the other end answered, even though it wasn't a human. If you open a case with PureCloud Care, they can investigate a specific example to be sure.

[yohan394]

Thanks for your quick response, Tim.

I'll open a case with PureCloud Care.