Notification service subscribe

[Alex_Kopt]

Hi everyone,

I have OAuth client application and I want to subscribe it to notification topic and get data from WebSocket.
v2.users.{userId}.workforcemanagement.historicaladherencequery

But I cant do it, because my OAuth client application has not userId.

Could someone please help me?
What should I do to get this data?

Thank and best regards,
Alex

[tim.smith]

Hello, here's a thread about this: Problems getting historical adherence

TLDR; use the requesting user's ID when using a user-based grant and use your oauth client ID when using client credentials.

[Alex_Kopt]

Thanks for quick answer.

I tried it before creating thread, but, unfortunately, it didn`t work.
Get 404 error.

[tim.smith]

Can you be more specific about exactly what you tried? Can you share details of the request and response?

[Alex_Kopt]

Firstly, I checked that I have necessary topic in list of topics
https://api.mypurecloud.com/api/v2/notifications/availabletopics

Secondly, I created WebSocket channel via POST
https://{API URL by region}/api/v2/notifications/channels
And got connectUri and id from that

Thirdly, I POST
/api/v2/notifications/channels/{channelId}/subscriptions
Where channelId == id of channel from previous step
And put in json body
{"id":"v2.users.{client_id}.workforcemanagement.historicaladherencequery"}
with

[Alex_Kopt]

With client id from my OAuth Client Grant Credentials

[Alex_Kopt]

And I got 404 error with "The request could not be understood by the server due to malformed syntax"

[brian.trezise]

From the documentation on the subscription route:

POST /api/v2/notifications/channels/{channelId}/subscriptions

The request body is required to be an array of objects with IDs, like so:

[
  {
    "id": ""
  }
]

I personally find the request body schema easier to follow if you click the "Json" tab rather than looking at the "schema" tab, I hope this helps

[Alex_Kopt]

Oh my god, it finally subscribed. I thought I didn`t need to use [ ] for one value.

Remains to understand why I do not receive messages in WebSocket messages after to api/v2/workforcemanagement/managementunits/{id}/historicaladherencequery
except WSMessage(type=<WSMsgType.TEXT: 1>, data='{"topicName": "channel.metadata", "eventBody": {"message": "WebSocket Heartbeat"}}', extra='')

[brian.trezise]

Can you provide a correlationId for one of the requests to
/api/v2/workforcemanagement/managementunits/{id}/historicaladherencequery?

[Alex_Kopt]

Finally, I did it with you help, guys

Thanks a lot!

The root of issue was that every access token has own channels and topics, so i did it in different clients and hoped message from WS.

It's very nice that you helped me so quickly, you are cool

@tim.smith
@brian.trezise

[brian.trezise]

Happy to be of assistance and I'm glad you were able to get it working!