oActiveUsers is only the IDLE users?

Platform API Python SDK
1

Hi,
I'm trying to work with your tutorial https://developer.mypurecloud.com/api/tutorials/number-of-agent-in-queue/?language=python&step=1
but I want the number of users only on IDLE status.
can I use oActiveUsers for that?
is there a better way to do using notifications?

2

If you are looking for the IDLE routing status, you should use the oUserRoutingStatuses metric. This metric counts all users in a particular routing status for your queue, results will be broken up into INTERACTING, IDLE, etc.

3

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