Oauth with Grant type SAML 2 Bearer token

1

Hi All,

If we go with Ouath SAML2 grant type, Does Genesys support Cyberark as Ouath Provider ?

Which Grant type do not require Ouath provider ? I think Client credentials but please confirm\

Thanks !!

2

You can find the list of supported IDPs here: About single sign-on (SSO) - Genesys Cloud Resource Center. If the one you want to use isn't on the list, you can attempt to configure it using the generic SSO provider using the documentation from your provider. There are no guarantees that every 3rd party integration will work.

The only method to authorize an app with Genesys Cloud is to use OAuth. The supported grants are documented here: https://developer.genesys.cloud/authorization/platform-auth/.

3

Thanks for Reply Tim !

Just to clarify,

We are integrating Genesys Cloud with SAP CRM and building API's to fetch data from SAP system and request method is GET.

We want to use Oauth SAML2 Grant type to make a Post request to Authorization Server (Okta or any other Provider) to recieve the token. Then this token is used to access SAP resources for example fetch billing information of a customer using Billing Number as Input and we expect output as Email, Account number etc.

Can we use Oauth SAML 2 with Okta for above requirements ? Why we have to configure SSO in Genesys Cloud ?

Thanks Again !1

4

@tim.smith

Can the below steps in the link can be used to fetch data from SAP system using DataActions/API with Oauth/SAMl2 with Okta ?

5

Yes, you can use the SAML2 bearer grant to get an auth token and then you can build an integration that uses that auth token. You'll have to work out all the details of all that, but that's the general concept.

6

Thanks @tim.smith

I guess SSO configuration in Genesys and Ouath provider Okta is required for SAML2 to work

7

Correct. Refer to the links I posted previously for details.

8

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