Obtaining "Callback Owenership" information from a queue using Java SDK

Platform API Java SDK
1

Recently "Callback Owenership" feature has been added in the configuration of the queue.
For each queue, in "Callback" tab, you can configue:

  • Allow Agents to Take Ownership (yes/no)
  • Agents can own a scheduled callback for X hours/days
  • Agents can schedule a callback in advance for for Y hours/day

I see in the browser console that this information is present in "agentOwnedRouting" key of this endpoint
GET /api/v2/routing/queues/xxxxxxxxxx?pageSize=99999

"agentOwnedRouting": {
    "enableAgentOwnedCallbacks": true,
    "maxOwnedCallbackHours": 168,
    "maxOwnedCallbackDelayHours": 720
},

I am trying to get this information using Java SDK with "getRoutingQueuesWithHttpInfo" function of "RoutingApi", but I can't find the information in the queue object obtained (Queue object):

Maybe this information is still not included in the queue object in the API?
https://developer.genesys.cloud/devapps/sdk/docexplorer/purecloudjava/Queue

2

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.