Hi everyone,
We are using a third party service to manage our SMS flow.
For the inbound messaging there is a server with an exposed webHook called whenever a new SMS arrives. From there we call the endpoint postConversationsMessagesInboundOpen
POST /api/v2/conversations/messages/inbound/open
to create a new interaction in the queue with the platform message ID configured. this works well and the whole chat works as expected bridging the open messages to SMS and viceversa with our server.
However we have to implement a way to create the interaction as an outbound.
I was expecting some endpoint like POST /api/v2/conversations/messages/outbound/open but it does not exist and we haven't found much about this as the only option seems to be creating the message as agentless using postConversationsMessagesAgentless
POST /api/v2/conversations/messages/agentless.
Once the client answer to the message a new interaction is created and I have no idea what message was sent as "Agentless".
Is there any way to overcome this limitation? Am I missing anything to open an openMessaging Interaction from an agent?