We need efficient way to notify CRM system when final dialing attempt is completed for contact in outbound campaign.
Since contact could be attempted multiple times depending on outcome, we need to determine what is the last attempt, and only update CRM at that point.
Is there a way to determine if attempt on contact is final using conditions in wrap-up rule?
If not, what would be the efficient solution using Triggers?
Hi @Dejan_Pejovic
You could use a trigger similar to the one linked below to get a notification every time an outbound call is missed. For each missed call for a customer, you could bump the count of missed calls. When that count reaches the max number of calls, update the CRM
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.