Hi,
I have a case for a webchat deployment where we fetch a customer id and add this into a context attribute. This we then use to identify the customer via an internal API and display information in the script area for the agents.
To not have any personal data stored on the interaction I have tried to update the context-attributes via a data action in the script. I can see that my data action updates the context attribute during the interaction when querying the Conversation API, but as soon as the interaction ends the context attribute is overwritten again with the original value.
Is it possible to do like I describe above? Or are there some other way I can achieve this?
Thanks!
Johan