This blog post provides an overview of the Lex-Kendra chatbot on Genesys Cloud. The Lex-Kendra chatbot is part of the AWS Contact Center Intelligence (CCI) accelerator. This integrated solution enhances the capabilities of Genesys Cloud with a conversational AI capability from AWS.
This is a companion discussion topic for the original entry at https://developer.mypurecloud.com/blog/2020-08-17-deploy-lex-kendra-chatbot/index.html