Participant attributes related to an ended conversation is not reflected in conversation jobs endpoint

[Dileep_kaRanki]

Participant attributes related to an ended conversation is not reflected in conversation jobs endpoint.
Search conversations and Get call conversation endpoint is showing participant attributes but jobs endpoints is not having participant attributes.

[Eos_Rios]

Participant data is loaded to that endpoint in a separate process the next evening's refresh cycle;

The interactions Details Tab, uses the Conversation-details-job endpoint to present the data. The Participant Data will become available after 24 hours on this endpoint.

Jobs are served by a data lake that is updated nightly by a batch process, rather than being updated in real time. The exact time this update occurs varies day to day, but it will generally not occur during business hours.

If you're not seeing the attributes days later you need to open a ticket for them to investigate where their backfill stalled.

[Dileep_kaRanki]

@Eos_Rios the issue is related to November 2024 conversations data.

[Eos_Rios]

Still customer care. Nobody here can touch that.

[Dileep_kaRanki]

Sure, will try to open a support case from customer end as the servops case SERVOPS-50529 has been closed.

[Dileepkaranki]

@RobertaW i saw your comments in community