We are calling Set Participant Data in the Inbound Call Flow. We are also calling a Data Action – [DA] Set Participant Data – that is setting the Participant Data from the Bot Flow. In the Inbound Call Flow we call the Data Action – Get Participant ID (Conversation Details) – to get the Participant ID, which is later passed into the Bot Flow.
However, none of this data is making it through to the Participant Data. What are we doing wrong?
If you have the conversation ID you might try looking up the conversation to see if the participant data is set somewhere, but not on the participant ID that you expected.
--Jason
I have checked under Participant Data of the conversation and do not see the attributes being added via this patch request.
I suggest opening a support case to see if they can help you out with this issue.
1 Like
@Basutkar_Avinash, If the data that you are trying to use in Set Participant Data is null or not-set, nothing is saved on the call. I suggest you do the following to check if you get the correct data. In the set participant task, use the expression
If(IsNotSetOrNull(variable_to_show), "No Value", variable_to_show)
1 Like
This thread can be closed as the issue is resolved. Turns out, there was a missing curly bracket in the Data Action. Thank you everyone for looking into this.
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.