Participant Data retrieval and limits

Platform API
1

Hi,

We want to understand the path traversed by the caller in our IVR and for this we are leveraging Participant Data[PD] to get these details. But from the API limits (https://developer.genesys.cloud/organization/organization/limits#search) we see that the PD is capped at 20480. This is not very clear to me and hence have following questions:

  • Does this mean that for a user conversation the limit is 20k?
  • What happens if the limit exceeds 20k will the call fail in case of IVR?
  • If the limit is only for the API to get the data out from Genesys cloud and not on the amount of PD that can be set for a conversation, then how can we get the entire participant Data for reporting/analytics purposes?
  • Limits API - What does this API mean? Is this doing a search of a keyword in the top 20k data of PD? What would be the use of this API?
2

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