Pass data from a secure IVR to agent script

[Julio29]

Good morning dear.

Please support me with the following scenario.
First, the call is taken by the agent. And this same transfers to a secure IVR, with the intention that after playing an audio it will be returned to the same agent.
In the Secure IVR, there is some data that I want to return in the agent script.

Which would be the best option?.

• Use of some API to make a patch in the secure ivr, and get in the script, through call attributes. What API would it be?
• Use of data tables.
• Use of screen pop in the IVR Sure, before the action of returning to the agent?

Thanks for your support,
Greetings

[jacobshaw]

Hi @Julio29
You can use the "Set Participant Data" action in the Secure flow,
then when the call is returned to the agent, have a button in the script wired to a Get Participant Data data action to retrieve the new data.

[Adrian_Rodriguez_Var]

Hi,
One question, for example if i use a collect input in a secure flow and sets the data as secured.
I must use extract secure data to convert these variable to a "unsecured" and then use set participant data Right?
In this case, for example on an agent script i must use a get secure data action.

But doesn't works, it shows an alert that shows, no secure data set.

BR