Passing interaction variable to embedded web page

[Dai]

Hi,

I created a script with an embedded external web page (external app). I would to have the content to be contextualized to the current conversation the agent is displaying. To do so, I am trying to pass the conversation id from the script to the external page via the URL in the script:

Script Web Page Source:
https://somewebsite.com?interaction={{Scripter.Interaction ID}}

The external web page is secured using a Genesys Implicit Grant token. The problem I encounter is that the parameter is not carried over after the url redirect is executed.

Token Redirect Url
https://somewebsite.com

Can you advise on how to resolve this issue?

Thank you,
Dai

[tim.smith]

The script will load the configured URL in the iframe exactly once. Once your application is loaded, it is the app's responsibility to maintain its state when executing an OAuth flow. You may use any means available to you to do this, such as a session with your web server, browser local storage, or using the state parameter when initiating the OAuth flow.