We are noticing degraded performance of our Angular web app whenever we mute/unmute or hold/unhold a call. After debugging we see that the cloneDeep() lodash function used by pruneConversationUpdateForLogging(update) function in the softphone-session-handler.js is taking up to 45 seconds. During those 45 seconds our web app is completely unresponsive (the call is not dropped).
After the freeze we get these warnings in the console: [Violation] 'message' handler took 44229ms
Hey, glad to hear that reverting seems to have solved your issue. We're actually in the process of fixing some issues with deep cloning in a couple of our other projects, genesys-cloud-client-logger included.
I'll bring this up with the dev that's been working on that and get him to take a look at this and see if we can get it removed.
@Nils I've started looking into this and I have a lead on a possible solution.
But to clarify your scenario, are you running into this delay immediately with a conversation or does the delay build up over time? Could you describe the kind of conversation a bit (e.g. conference call with many participants, multiple transfers, lots of small actions like muting)? That'd be helpful to validate I'm solving the right problem as I haven't yet run into this exact issue.
We are running into the delay immediately. I tested this scenario:
I call to our contact center from my own phone. This call is redirected to my agents queue. I pickup the call. (no issues until here). The moment my agent clicks the "mute" or "hold" button the delay happens. It sometimes takes about 2 seconds to get the conversationUpdate event, other times it takes up to 45 seconds.
So it happened on the first mute and all subsequent mutes/unmutes as well.
We merged in a fix that should address this and will be part of the next release. I expect that to be available this week. Let us know if you still see the issue, though!
