Place calls via API with WebRTC phone

[alialjohani]

Hello Everyone,

I am facing an issue when I try to use /api/v2/conversations/calls in API Explorer that the outbound call is not made.

As you can see in the below image:

the call window appears but without any effects/ sounds!

Please note, I already enabled "Placing calls with another app?", and it is always on.

Anyway, this is the request body:

{
   "phoneNumber": "0576890000",
   "callerId": "2184700",
   "callerIdName": "",
   "callFromQueueId": "c9d70451-343d-4ede-80ab-08b1eab5b3d6",
   "callQueueId": "",
   "callUserId": "",
   "priority": 0,
   "languageId": "",
   "routingSkillsIds": [],
   "conversationIds": [],
   "participants": [
      {
         "address": "",
         "name": "",
         "userId": "",
         "queueId": ""
      }
   ]
}

However, I am planning to use JS code to place the call, but before going through the code, I want to make sure it works as our customer want. I was thinking to go with /api/v2/conversations/callbacks to create the callback as it seems it is much smoother and working directly as it is supposed to.

Best Regards,
Ali

[alialjohani]

Hello Everyone,

It is working fine after using the following body request:

{
   "phoneNumber": "0576890000",
   "callFromQueueId": "2385d804-1777-485f-8f15-4583333239b4"
}

Best Regards,
Ali