Platform API chat creation

[Jacek_Gorgon]

Hi,

I'm trying to create a chat within PureCloud based on an event triggered in an external (headless) system. I am authenticated correctly using Client Credentials, but trying to POST to /api/v2/conversations/chats results in:

{ "status":403, "code":"missing.permissions", "message":"Unable to perform the requested action. You are missing the following permission(s): [conversation:webchat:create]" }

I have found a previous topic here describing the same issue:

Client Credentials Roles for Multimedia API

However, the resolution doesn't seem to work anymore, since the Conversation -> webchat -> create permission does not show up on permissions list.

Is this feature still supported?

[tim.smith]

Yes. If you're not seeing the permissions, make sure your org is set up for the webchat feature and open a ticket with PureCloud Support if you're still not seeing it (or you need your org's features validated).

[Jacek_Gorgon]

The issue was caused by my org not being set up correctly. That's resolved now, thanks.