Hey all,
We are using Platform Java SDK 900.10.6 version.
For most of the EventError, we get the errorCode but the errorMessage is null.
switch (message.messageId()) {
.....
case EventError.ID:
EventError eventError = (EventError) message; // messege received from genesys
log.info(eventError.getErrorCode().toString());
log.info(eventError.getErrorMessage()); //null
.....
default:
....
}
Here are the EventError details for agent login.
{ReferenceID=4, ThisDN=7851, ErrorCode=1706, EventSequenceNumber=37710}
'EventError' (52) attributes:
AttributeReferenceID [int] = 4
AttributeThisDN [str] = "7851"
AttributeErrorCode [int] = 1706
AttributeEventSequenceNumber [long] = 37710
TimeStamp:
AttributeTimeinSecs [int] = 1709887846
AttributeTimeinuSecs [int] = 799000
Do we need to set any configuration to get error messages?
Thanks.