Hello,
When we get a call in Salesforce using Genesys CTI, we want to add call information (for example, Caller Phone Number, Menu Selected on IVR, etc.) to the Salesforce Case object fields. I can see that all of these details are automatically filled on the Activity/Task record in Salesforce. Is there any out-of-the-box functionality/settings that allow me to update these details into Case directly? If not then what will be the right approach to do it? and is there any detailed document available to implement it?
Thank you.
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